Frequently Asked Questions

Get answers to your SMS campaigns questions


General Questions

Why should I use bulk SMS marketing?

Bulk SMS marketing is an effective and inexpensive way to communicate to your customers for the purpose of persuading or informing them.

What business sectors can benefit from mobile marketing?

It doesn’t matter if you are a dentist and want to remind your patients about their appointments or if you are a business that offers diverse products or services, SMS marketing can be adapted to any marketing need and any type of business.

What is a Keyword?

A keyword is an element consisting of a word or a combination of letters and numbers. You can use the keyword to successfully interact with your customers via a short code. For example: “Text START to 5677 and opt-in to receive NextSMS weekly deals!”

What is a short code?

A short code is usually a 5 or 6 digit number that receivers can send text messages to. It’s made to be considerably shorter than normal phone numbers, so it can be easily remembered.

What is an auto reply?

An auto reply represents an automatic SMS reply received by the potential customers that have opted-in by sending a keyword to the NextSMS short code. For example, “Thank you for opting-in! You will receive 4msg/month.”

Is there a difference between “SMS marketing” and “text marketing”?

No, there isn’t, they are one and the same thing. As you noticed from surfing the site, we use both terms interchangeably.

What is the difference between “express” and “standard” messages?

Here you will find one more reason why you should choose NextSMS marketing services: our express messaging! The thing is you should be careful when choosing a SMS marketing service provider because some companies offer standard SMS sending, which means they send your messages through email sending platforms. This causes your delivery rates to go down because your text messages get caught in spam filters. NextSMS uses only cell phone carriers to send your campaign, which is faster and delivers your messages just as if they were sent from another phone.

How much of my time does SMS marketing take?

It only takes a few minutes, registration is free and you get 3€ to test drive the software. After that you can finance your account to start sending your campaigns. A business spends less than 10 minutes a week managing their SMS marketing campaign.

You claim to make text message marketing easier than ever. Is that true?

Yes. The system we have designed and created has all the features necessary for you to successfully apply SMS marketing to your business. We optimised the usability of this powerful marketing tool, in order for you to easily apply it without having to complicate the process with other marketing agents and contracts.

Do I need to possess any technical knowledge?

Absolutely not, and that’s because of our ambition to bring you a system that has an intuitive interface. All you have to do is push a few buttons and it does all the hard work for you!

SMS Content

How many characters can my message have?

Just like any other text message, NextSMS marketing messages are limited to 160 characters. This includes letters, numbers, spaces, symbols and punctuation.

What is a Keyword?

A keyword is an element consisting of a word or a combination of letters and numbers. You can use the keyword to successfully interact with your customers via a short code. For example: “Text START to 5677 and opt-in to receive NextSMS weekly deals!”

Can I have any keyword I want?

Yes, as long as it is available. Check the availability of your keyword by registering it through your account panel.

Why would I need more than 1 keyword?

If you are promoting more than one product or service, you will have a group for each product and at least one keyword for each group in order for your receivers to opt-in successfully and for you to organise contests.

What is a short code?

A short code is usually a 5 or 6 digit number that receivers can send text messages to. It’s made to be considerably shorter than normal phone numbers, so it can be easily remembered.

What is an auto reply?

An auto reply represents an automatic text message sent to the receivers that have opted-in by sending a keyword to the NextSMS short code. For example, “Thank you for opting-in! You will receive 4msg/month.”

Can SMS keywords, opt-in messages and auto replies be changed?

Yes, you can change them anytime from the system interface.

If I reserve 'Evelyn’s pub' how many keywords is that?

That is considered one keyword, but do not forget that it is this keyword that your receivers have to remember and text back to the short code to opt-in or enter a contest.

You claim to make text message marketing easier than ever. Is that true?

Yes. The system we have designed and created has all the features necessary for you to successfully apply SMS marketing to your business. We optimised the usability of this powerful marketing tool, in order for you to easily apply it without having to complicate the process with other marketing agents and contracts.

SMS Delivery

Can I use my NextSMS account to send bulk SMS marketing campaigns?

This is a frequently asked question and the answer is: Yes! That’s exactly what NextSMS web SMS services were created for; you can split your database into groups for mass SMS sending and press SEND.

Should country codes be included in my numbers?

No need, our intuitive system does that for you!

Can I receive replies from my subscribers?

Yes. They will be delivered to your NextSMS account inbox. You can even divert them to your cell phone or your email address.

Can I send a single text message?

Yes. All you have to do is enter a single phone number when you compose the message, instead of selecting a group.

Does NextSMS limit the number of messages sent?

No. NextSMS was created to broadcast bulk SMS marketing campaigns, so you can send as many text messages as you want.

Can I schedule messages to be sent at a later date?

Yes, you can schedule the campaign to start being sent right away or at a future date and time.

What is the difference between “express” and “standard” messages?

Here you will find one more reason why you should choose NextSMS marketing services: our express messaging! The thing is you should be careful when choosing a SMS marketing service provider because some companies offer standard SMS sending, which means they send your messages through email sending platforms. This causes your delivery rates to go down because your text messages get caught in spam filters. NextSMS uses only cell phone carriers to send your campaign, which is faster and delivers your messages just as if they were sent from another phone.

How do I upload my contacts?

You may upload your phone number database using your account interface. Make sure your list is in the excel file format.

Can you guarantee delivery of every text message that I send?

No, we cannot guarantee the delivery of every SMS you send because we rely on cell phone carriers and their networks to deliver them, and we are not responsible for the malfunction of these networks.

How long does it take to deliver a text message?

It takes from a few seconds to a few minutes for a text message to be delivered, though you may experience delays if the receiver’s mobile phone is turned off or the receiver is in a no coverage area.

How can I check if a message has been sent?

You will find all you need to know about sending in the reports section of your system interface.

Why didn’t some of my contacts receive the SMS I sent them?

There may be more than one answer for this happening, either the receiver does not have text messaging enabled on his/her carrier, the phone memory is full, he/she is out of network or the phone number was incorrectly typed.

Price Questions

Do I need to sign a monthly contract?

No. You create an account, finance your account and start sending text messages until you finish your account resources. At this point what you do is finance your account again and resume sending. To make payment easier we have put together pricing packages that will suit your needs perfectly.

Are there any setup fees?

No, none whatsoever. It does not matter what the size of your company is or what you are selling, we have provided a series of price packages that apply to any marketing need. After you consume the credit, you can purchase any other package, you are not tied down to anything! There is no limit to what you can do and how much your business can grow!

Which price package should I choose?

IIt does not matter what the size of your company is or what you are selling, we have provided a series of price packages that apply to any marketing need. After you consume the credit, you can purchase any other package, you are not tied down to anything! There is no limit to what you can do and how much your business can grow!

Do I pay for text messages that my recipients do not receive?

Yes. We charge you for the messages we send through our SMS gateway on your behalf.
x
Contact NextSMS
Need service or support?
Start your request online and we’ll find you a solution.
x
To opt-out of any NextSMS service, fill up the form.
All fields are mandatory